Support Plus Gold
WhiteHat Support Plus Gold includes an industry first – a dedicated Technical Account Manager (TAM). A highly skilled security professional, the TAM helps ensure that issues are resolved quickly by facilitating support requirements and escalating resolution requests when necessary. Through monthly status calls, the TAM will proactively manage service requirements including review open vulnerabilities and various case management ensure proper closure.
Key Benefits of Support Plus Gold
Dedicated Technical Account Manager
Your dedicated TAM is a highly-skilled security professional who helps ensure that your issues get resolved quickly by proactively facilitating support requirements and escalating resolution requests when needed. By working closely with your team, the TAM will foster a personalized support relationship. Your company will have access to WhiteHat Security’s latest development plans via webinars and personalized roadmap presentations.
Custom Vulnerability Remediation Guidance
WhiteHat Security will work with your developers to classify and understand the root causes and weaknesses of the discovered website vulnerabilities. They are available to talk to your developers, provide a proof of concept and help them understand:
- What are the best options?
- What are the implications of those options?
- What other Web technology leaders are doing to address these same issues.
Our charter is to provide you with the best information possible to help you manage your website risk objectively.
Service Reviews
The TAM will schedule, manage, and execute monthly status calls with your team. This enables the TAM to proactively manage your service requirements and provide leadership in developing your Web security strategies.
In addition to all the services included with Silver Support, Gold Support provides:
1. A dedicated TAM
2. Priority response and service level agreements
3. Custom vulnerability exploits
4. e-Learning four-course series (3 user licenses)
5. 15% discount on Education Services
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With the Gold Level of support you will receive a Technical Account Manager (TAM) who forms a close partnership with your security experts and the WhiteHat Sentinel Operations Team for escalated support issues. TAM’s are highly skilled security professionals who help ensure that your issues get resolved quickly by proactively facilitating your support requirements and escalating your resolution requests when needed.
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