Support Plus Standard
This level of support is included with all WhiteHat’s Sentinel subscriptions. WhiteHat Standard Support provides multiple contact options: with Standard support, you have access to our Web Support Portal, can send us email or call the direct WhiteHat support phone number. From the support portal you can submit your service requests 24 hours a day to WhiteHat Customer Support engineers.
Standard Support also offers unlimited WhiteHat Sentinel interface training, provided on demand, via a webinar. WhiteHat Security will instruct your staff on the best approach to utilizing the full features and information provided through the Sentinel interface.
Finally, all WhiteHat Sentinel customers will receive an annual review intended to provide insight into and best practices for your overall use of the WhiteHat Sentinel Service.
Standard Support includes:
1. 24x7 access to the Customer Support Portal
2. Sentinel interface training
3. Annual service review
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